At Wheelabrator Plus, our expertise can assist you in managing the complete life cycle of your surface preparation process. We are well-equipped and prepared with a nationwide team of service technicians to inspect and service your blast equipment with spare parts being available overnight in most cases.
We have 5 different SMART Care Options so you can choose the one to best suit your needs. SMART Care is only currently available in the UK, if you are outside of the UK, please contact your local representative for details of the service offering in your country.
SMART Care Emergency
SMART Care Health Check
SMART Care Silver
It enables customers to plan their cash flow, use flexible payment terms, phone the technical support team during working hours, plan their inspection visits and benefit from lower maintenance costs as the number of preventative maintenance visits are agreed per annum.
As the number of visits you agree to will still be lower than the number Wheelabrator recommend for optimum preventative cover, there will still be a charge for emergency call outs but this will be reduced by 30% against the standard hourly rate.
SMART Care Gold
Our customers benefit from the best service offering, enhanced from the Silver package, as it delivers our recommended number of preventative maintenance services based on our expert assessment of your usage and the specific machine(s) you use to deliver products to your customers.
This contract enables equipment to be inspected and maintained to identify potential issues before they arise, thereby reducing machine downtime and avoiding emergency work. If you have an unforeseen issue, you benefit from out of hours technical support as standard and free emergency callouts. Gold cover can also extend your warranty if you use Wheelabrator approved parts and they are fitted by Wheelabrator Plus.
As a SMART Care Gold customer, our response to your emergency will be prioritised against those customers who do not have a Gold contract. This package ensures the number of preventative maintenance visits are agreed per annum and booked in advance.
The SMART Care Gold package enables you to plan the cost in advance and flexible payment terms are available, enabling you to manage cash flow.