SMART Care Service Packages

Care options to suit your business needs

At Wheelabrator, our expertise can assist you in managing the complete life cycle of your surface preparation process. We are well-equipped and prepared with a nationwide team of service technicians to inspect and service your blast equipment with spare parts being available overnight in most cases.

We have 4 different SMART Care Options so you can choose the one to best suit your needs. SMART Care is only currently available in the UK, if you are outside of the UK, please contact your local representative for details of the service offering in your country.

SMART Care Emergency and SMART Care Health Check

SMART Care Emergency: Benefits include an urgent response to emergency breakdowns with a visit in less than 48 hours from calling Wheelabrator, you will be charged by the hour as the service engineer identifies the current fault only, with best endeavours to fix it whilst on site.

 

SMART Care Health Check: Suitable for those who want their equipment inspected but no work undertaken. You will receive an inspection within 4 weeks of contacting Wheelabrator and will be charged by the hour. This is a ad-hoc agreement. You will receive a follow up report detailing the "health" of your equipment along with a quote for any parts that we recommend are needed.

SMART Care Standard

This package includes a full machine inspection as with the SMART Care Health Check, but additionally includes a service and minor adjustments to the machine. We also provide a full report on the condition of your machine(s) and a quote for parts. This can be booked up to four weeks in advance (subject to availability).

SMART Care Premium

Those who need the productivity and efficiency of regular services to prevent machine downtime will benefit from a SMART Care Premium contract. It is suitable for customers whose machine downtime will have a moderate impact on their business.